Word of the Week
Trust is the fundamental building block of any brand, and is the glue for any lasting relationship. A lack of trust within an organisation saps its energy, creates a climate of suspicion and replaces it with internal politics. It leads to low morale and low standards of performance. Trust is the intangible asset that provides an assurance of long term sustainability. It reduces transaction costs, it reduces the need for litigation and speeds commerce, it lubricates organisations and societies. Trust is the key to the speed of growth. It is the most important leadership attribute that will lead to corporate success. It is success or failure – as simple as that.
“Speed happens when people truly trust each other” (Edward Marshall)
“If you’re not fast, you’re dead” (Jack Welch)
Rule 2: Listening This week, Sarah looks into the power of communication and more importantly, listening, when building client relationships. Click here to read what Sarah has to say…Continue reading